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DELIVERY & GUARANTEE

LYS & DHEER takes the most care in managing and tracking your order.
We offer all the needed guarantees for your purchase to proceed in the best conditions.

SECURED ORDER

Orders and payment method are secure. We opted for an increased security method with the Secure 3D system. You can access at any time to the tracking of your order and its delivery from your account.

DELIVERIES IN METROPOLITAN FRANCE & EUROPE*

All our shipments are free everywhere in Metropolitan France and in the Europeans countries appearing on the list below *

  • * Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain (as well as Balearic Islands, Canary Islands, Ceuta, Melilla), Estonia, Finland, Greece, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Czech Republic, Netherlands, Portugal, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland. International delivery: For any delivery outside Europe please contact our customer servicehello@lysdheer.com
DELIVERY PERIOD

Delivery periods in metropolitan France: Your order will be shipped via the Colissimo carrier in standard shipment against signature to your address or the selected point of withdrawal (depending on the choice filled in during your order). Your package will be sent to you within 3 business days for all orders placed before 3 pm (excluding weekends and bank holidays) and within 4 business days following the confirmation of your order for orders placed after 3 pm (excluding weekends and weekends).

Order placed before 3 pmEstimated delivery schedule – Standard
MondayThursday
TuesdayFriday
WednesdayMonday
ThursdayTuesday
FridayWednesday
SaturdayThursday
SundayFriday

Delivery periods in Europe: Your order will be sent by the Colissimo carrier in standard shipment against signature to the address indicated.
Your package will reach its destination within 3 to 5 business days for nearby Europe and within 3 to 7 business days for more distant destinations. Any additional costs arising from the customs rule of non-EU countries cannot be covered by LYS & DHEER.

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LYS & DHEER GUARANTEE

LYS & DHEER wants you to be fully satisfied with your purchases.
If the items ordered do not bring you full satisfaction, you have a 14-day return policy to return all or part of your order to get your refund or exchange.

We designed our return policy and the return procedure to be easy and efficient, thus we encourage you to read the following return conditions and procedure:

RETURN CONDITIONS WITHIN 14 DAYS OF PURCHASE
  • Your products should be returned in perfect condition, complete, in their original box and accessories : jewel case, warranty certificate, travel pouch, …
  • The reimbursement is for the exclusive benefit of the initial purchaser on the means of payment used for the initial purchase. It may take up to 14 days to process a refund from receipt of the returned product.
RETURN PROCEDURE

Option 1
Log on to the lysdheer.com website, in the “My Account” and then “Make a return” sections and follow the procedure until you access to the validation step and print your return slip.

The return slip previously completed online and printed must be slipped into the package in order to identify the order.

 

Ship the package with the carrier of your choice at the address mentioned on the form.

Please, keep preciously your proof of expedition until you receive a confirmation email that we receive your package.

 

Option 2
Send us an email at client@lysdheer.com with your name and the number of your order to inform us about your products return.

Then you can simply return your products specifying on a blank sheet the following information: order number, your name and your choice between reimbursement or exchange.
Ship the package with the carrier of your choice at the following address :

LYS & DHEER
Service client
78 avenue des Champs Élysées
Esc A, bureau 332
75008 Paris

Please, keep preciously your proof of expedition until you receive a confirmation email that we receive your package.

REFUND POLICY

Refunds will be made within 14 days from the date of reception of the returned products. Reimbursement of the paid amounts for returned items will be made, depending on the method of payment of items, by crediting the bank account linked to the credit card used for payment.

RETURN CASES

Return for refund

Your reimbursement request should be registered on your customer account in the section “make a return” or by email at client@lysdheer.com within 14 days from the date of receipt of the order.
We will refund within 14 days the exact amount corresponding to all returned products.

Exchange
For exchange, thank you to contact us at client@lysdheer.com
LYS & DHEER customer service will always try to find for you a satisfactory solution.

GUARANTEE IN THE EVENT OF HIDDEN DEFAULTS AND DEFECTS

We guarantee all our products for a period of two years against defaults and hidden defects. LYS & DHEER products are manufactured in the concern of offering the highest quality. We certify the conformity of all our product to their descriptions. Gems and leathers are of natural origins.

In case of default or hidden defect, we will have your product examined to identify the origin of the concern. If the defect comes from our responsibility, we will support the repair or exchange of the product concerned.

In order to use this guarantee, please contact customer service by e-mail : client@lysdheer.com or in the section «contact us» available on the website www.lysdheer.com.

We will then contact you to specify how to return your product.